How do I Login To Atlantic Coffee Online Ordering?

You must be a member to login. The login area (beige box) is always in view above the product menu. Simply type your E-mail address and password in the login box provided. A welcome message will appear upon successful login at the top left corner of the page. This message will include your company name and your next scheduled delivery date.

How do I set up an online ordering account if I am currently an
Atlantic Coffee customer?

If you are an existing Atlantic Coffee customer and would like the ability to place your orders online, please fill out the form under the "Sign Up" menu for "Existing Atlantic Customers." Once submitted, please allow 48 hours for your account to be fully operational and your custom pricing to be uploaded from Atlantic Coffee's system.

How do I set up an online ordering account if I am NOT currently an Atlantic Coffee customer?

If you are not currently receiving services from Atlantic Coffee, you must have your account created by someone at Atlantic Coffee. Please fill out contact form, which is under the "Contact Us" menu option. You can also email or call one of our customer service representatives to set up your online ordering account. Upon completing the form, someone from Atlantic Coffee will contact you promptly to set up your account. Once your account has been created, please wait 48 hours for your custom pricing to appear on the web. Please note, we will gladly take your order over the phone or via email at the time of setup, so as not to delay shipment of your order. When you log-in for the first time, you will use the email address and password you provided to Atlantic Coffee. Your custom pricing will be ready for you and you can shop for any of the hundreds of items we carry. You will be able to checkout normally, with all of your shipping and billing information pre-populated from your account setup.

Do I need to sign up in order to see your products and prices?

No, you may use all of the search capabilities we provide to see our products; however, you do need an account so the website will reflect the special pricing your company has been given by Atlantic Coffee. Read our FAQ'S above to learn how to sign up for online ordering today!

Why does it say "Request Quote" next to the price for every item?

If you do not have an account set up with Atlantic Coffee and have not logged in, all pricing will display as "Request Quote."

What is the Quick Order List Page?

The Quick Order List Page is "your" list of items that you purchase from Atlantic Coffee at special pricing on a regular basis. The purpose of the Quick Order List page is to provide a fast and easy method for you to order the merchandise your order most frequently or that is important to you.

How do I Order item(s) from Quick Order List (for members only)?

You can place quantities for all the products you want to order and then hit any ONE add to cart button to have all the items added quickly to your cart.

What is a Recurring Order? How Is It Different from a Regular Order?

Recurring Orders are a convenient way to save a shopping cart's contents for purchase on a scheduled basis that you control. With a recurring order, you place all the items in your cart that you wish to purchase regularly and then name the order (such as Monthly Flavia Coffee) and select a day of the month you would like to receive an email reminder to purchase that order. Recurring orders can be placed on hold if you have enough supplies for the time-being. When you receive your recurring order email reminder, simply click the link in the email and you will automatically be logged into Atlantic Coffee' Online Ordering Site and all of the items you have selected will be placed in your cart and ready for quick checkout. We will never process a recurring order without your intervention, so there is no confusion when the order is placed. Regular orders are recurring orders are processed the same; Recurring orders just give our customers an extra measure of convenience.

You can create a recurring order as follows:

1. Shop for your favorite coffees and teas, add them to your cart, and proceed to checkout.

2. At the bottom of your cart, you will be asked if you would like to set up this order as a recurring order. Answer, Yes.

3. Continue with checkout, where you will be asked to select a name for your recurring order and the day of the month you would like it processed.

4. Complete checkout and you're done!

Can I Have More Than One Recurring Order?

Yes. You can set up multiple recurring orders using the steps described above. Each time you place an order, you can make it a recurring order.

Do I Have to Login to Create a Recurring Order?

Yes, you must be logged in order to create a recurring order. Recurring orders are associated with your customer information, which is only available after you log in.

How Is My Recurring Order Processed? How Will I Know When It's Time To Place My Order?

On the day you choose to have your recurring order processed, you will receive an email reminder. Inside this email, there will be a link that automatically logs you into our website and places the recurring order items in your cart. You will then continue the checkout process as normal. We do not automatically bill your credit card on that day. You, as a customer, will follow the email link to the website and place the order yourself, so you can change the shipping method, credit card number, ship to address, etc. to allow for flexibility.

Can I Edit a Recurring Order?

Yes. When you log into the website, on the top menu, click on the "Recurring Orders" link. This is your Recurring Orders Account Management page. It displays the name of your recurring order, the last day it was processed, the day of month you choose to process it, the order status (hold or normal processing), and buttons to delete/buy your order now. You can also drop down details of the order to see the items, quantities, and prices of the items you are ordering by clicking the "plus" sign next to the order name to expand its details.

To edit an order, simply click on the Recurring Order's Name and you will be brought to a page that allows you to change the order name, the day it is processed, and a way to place the order on "hold." You cannot edit the items/quantities in your recurring order. To do this, simply create another recurring order using one of the two methods above and then you can choose to delete the old recurring order. To make sure changes made are saved, make sure you click the "Save Changes to Recurring Order" button before exiting the maintenance page.

Can I Delete a Recurring Order?

Yes. When you log into the website, on the top menu, click on the "Recurring Orders" link. This is your Recurring Orders Account Management page. On the far right hand side of the page, a button appears that says "Delete Order." You will be asked to confirm whether or not you want to delete this order as a safeguard against accidental deletion. If you confirm and answer "yes", you will be brought back to the main Recurring Orders Maintenance Page and the order will be removed from the list of recurring orders at that point.

Can I Put My Recurring Order on Hold? How Can I Return It To a Normal Scheduled Process Day?

Yes. If you do not want a particular recurring order to be processed in a certain month because you do not need the order fulfilled at that time, you can place an order on Hold until you decide to change the order status back to Normal.

When you log into the website, on the top menu, click on the "Recurring Orders" link. This is your Recurring Orders Account Management page. Click on the name of the order you would like to place on hold. Under the Maintenance screen that appears, check the button to place your order on HOLD status and hit "Save Changes to Recurring Order." To return the order to its normal processing schedule, simply log back into the Recurring Orders Maintenance page, click on the order, and check the button to place your order back to Normal Delivery.

Can I Purchase My Recurring Order at any Time or Only on the Day
I Set It Up For?

Yes. When you log into the website, on the top menu, click on the "Recurring Orders" link. This is your Recurring Orders Account Management page. On the far right side of the screen, there is a button that says "Purchase Order Now." This will put your recurring order directly in your cart, and place you into the checkout process. This is the fastest way to purchase a recurring order.

However, if you remember your recurring order items and quantities you can always just place a normal web order without using the Recurring Orders Maintenance Page. However, when you go to checkout, it will ask if you want to save this as a recurring order because you are ordering outside of the Recurring Order process. You do not have to answer "Yes" to this question because the online ordering system will always remember your recurring orders. Since you have already saved this as a recurring order in the past, answer "No", and continue the checkout process.

It is important to remember in both instances, that buying your recurring order on a day other than the day you have set to process the order on normally, does not change the processing schedule. For example, if you set up a recurring order on the 15th of every month for Hazelnut Coffee and decide on the 5th that you are running low and need your order placed sooner, you can do so, but on the 15th you will still be sent an email reminding you to order. In a situation as such, simply place your recurring order on Hold until after the 15th and then turn normal delivery back on.

Can I Add Items to My Order When I Am Purchasing a Recurring Order or
Can I Only Buy Those Items Set in My Recurring Order?

Yes. You can add additional items/coffees/teas you may need at the time of a recurring order that are not part of your recurring order. These items will not be added to your scheduled delivery unless you say "Yes" to "Save This As A Recurring Order" as the time of checkout. At that point, you will have created a second recurring order, so you may want to delete your first one. Otherwise, if you say "No" to "Save This As A Recurring Order" you recurring order will remain unchanged and your current order will just have the extra items you need in it.

I just received an email reminder to order, but I don't need supplies.
Do I need to do anything?

When you receive an email reminder from Atlantic Coffee, we are just reminding you that we are going to be in your area on your scheduled delivery day to deliver goods and/or perform service/maintenance. If you do not need anything, there is no need to respond or contact Atlantic Coffee. You can always order at any time when you need something; email reminders just serve as an extra part of the online customer service.

I have logged in but every page says "The Information Is Currently Unavailable." What Does This Mean?

Atlantic Coffee provides custom pricing on the web to each and every one of its customers, so the experience is no different than having to contact us yourself for your pricing. However, in order for the pages to display products, your custom price for that product must be created by our software. Typically when a new account is created it takes about 48 hours for your special pricing to reach the web. If you have a new account and have waited over 48 hours or have an existing account that you were able to order from and start receiving this message, please contact us and we will ensure your problem will be attended to immediately.

What do I do when I forget my password?

If you've forgotten your password, simply click on forgot password link in the beige member login area or where your welcome message appears, enter your login email address, and we will promptly e-mail you your password.

How do I Add/Remove Items in the Shopping Cart?

To add an item to your Shopping Cart, simply fill in an amount in the quantity box located near the item price. You can add an item(s) from all Searches, History, and Quick Order List.

To remove a product from your Shopping Cart, go the Shopping Cart page, click on the remove checkbox or set the number in the quantity box to zero (0) and update the cart. Just click on the words "Shopping Cart" or "View Cart" located many places on the site. This will take you to the Shopping Cart page. From there you can view all the items in your cart, remove products or change product quantities, continue shopping, or proceed to Checkout. From any page that displays a list of items, you can simply add quantities in the quantity box and click add to cart next to any item, to quickly add all the items on the page to your cart. You will always see your cart contents on the left side of the screen on the page header for quick reference.

What does the Order History Page let me do?

The Order History page displays your online order history with Atlantic Coffee. It shows you a brief summary of each order you have placed online and allows you to re-order items directly from the history page. Please note online order history will not show orders you have phoned or faxed in to Atlantic Coffee.

Why Is the Add To Cart Quantity Box Not Available On The Order History Page?

This may happen for various reasons. We may have changed the product SKU of an item on your order in our system. Therefore the item is still available, but just under a different item number. We may also have changed the unit of measure or the quantity that the item is sold in. Again, the item is probably still available, but just sold in a different unit and/or quantity. Please contact us and we will gladly assist you.

Do you have a printed catalog?

Yes, a printed catalog is available. Just contact our Customer Service Dept. and we will be happy to forward one to you.

Do you charge sales tax?

Because Internet vendors are required to collect sales tax in any state where they have a physical presence, we must charge sales tax in those jurisdictions. Sales tax does currently display as part of the order total on your online receipt. Tax will be pending until you receive your final invoice from Atlantic Coffee. Our online ordering software will have this capability in the future.

How much do you charge for shipping?

As long as your order meets a small $50 minimum, there are no shipping charges.

How do I locate products I am looking for?

We provide the most flexible Search capabilities in the industry. With over 60 years experience in dealing with customers we know what a customer requires in order to locate a product.

We always provide a Search box located near the navigation menu on your screen. Simply enter anything you want and we will respond will all products that meet your selection criteria. The system has most products identified by "key words" and we search those "keywords" as well as all of the information associated with a product that relates to your selection criteria. We suggest that when you do not know the entire product number that you enter whatever information you do have.

I've used the search engine, but I still can't find what I want. What should I do?

If you have difficulty in locating the product(s) you require, do not worry. We do have almost 700 products offered online and more are being added all the time. Please contact us by clicking here and we will attempt to assist you.

What happens if I order an out-of-stock item?

In some instances, products listed in the Atlantic Coffee catalog may be temporarily out of stock. If that happens, the available items in your order will be shipped immediately and any backordered items will be delivered as soon as possible. Your invoice will reflect any backordered items.

What type of payment methods do you accept?

We currently accept Visa, MasterCard, Discover and American Express; However our online ordering site does not process credit cards, but will in the future.

Why do I have to enter my P.O. # when ordering online?

Purchase Order numbers can be entered in the Purchase Order Number Field when checking out. For companies that require a PO number when placing an order, you will be alerted in the checkout process that one is required to complete the order.

How can I change my online Shipping Information?

To ensure the security of our customers, at the time of checkout, Atlantic Coffee makes available only those shipping locations that have been approved by your company over the phone or via email with us. If you would like add a shipping location, simply fill out required shipping information. Atlantic Coffee will verify that the shipping address is valid and add it into our system, so next time you log into our website to shop, you should see your new location. If you currently only have one shipping location, we will populate the checkout information by default. If for some reason you do not see a shipping location you have, please contact us and we will assist you.

Can I cancel an order after it has been submitted?

Once it has been submitted online the order has been placed. To amend or cancel an order, please call 800-242-1419 or contact us at info@atlanticcoffee.com. Once you receive the order, you can also contact us for an easy to use process to return any/all of your order.

What is your refunds and returns policy?

Atlantic Coffee Coffee unconditionally guarantees any product that you purchase from us. If you have a concern or problem regarding a shipment, simply contact us by clicking here to notify us. On most items, we will gladly replace the item or refund your money when returned within 30 days of purchase.

The use of the Returns procedure will have the merchandise picked up. Once a Return is processed and received by us (typically within a few days after it is initiated), a credit will be processed using your credit card account or account receivable account.

We can't guarantee that mistakes won't happen, but we can guarantee that we'll deal with it promptly.

Is there a restocking fee for returned items?

We have a very liberal return policy. If the items are damaged or defective, then we will absorb the costs of replacing the item and the pick up of the damaged or defective item.

What is your Privacy Policy?

We recognize the sensitive nature of your personal account information. For your protection, all information transmitted by you to us while visiting our Web site is secured using the latest technology in software encryption and security. We use the information collected to process orders and to provide you a personalized shopping experience. We also use information gathered to send promotional material about Atlantic Coffee from time to time. This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself.

Is Atlantic Coffee online ordering secure?

Yes, Atlantic Coffee uses the Secure Sockets Layer (SSL) protocol and digital certificates to ensure a safe, secure transaction.

We use the latest 128-bit encryption technology to keep your personal information safe. This includes your user name, password and credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through Atlantic Coffee, you must notify your credit card provider in accordance with its reporting rules and procedures.

In the future evolution of our online store, online credit card transactions will be handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.

How is the information we provide used?

We use registration information (name, shipping address, E-mail address, phone number, etc.) to contact customers in regards to orders placed at Atlantic Coffee when necessary.

Do we use cookies?

Our site uses cookies to keep track of how customers are navigating our site and to provide you with personalized content. Most browsers are initially set to accept cookies. If your browser is set to refuse cookies, you will not be able to order from Atlantic Coffee.

Who do I contact about problems with your site?

For the most prompt response contact us by clicking here or by calling Internet Sales Dept. at 800-242-1419.